What is your return policy?
To ensure the integrity of our inventory and maintain quality assurance, we generally do not offer returns. However, exceptions are made in cases where an item is significantly not as described or if it is deemed inauthentic. In such cases, proof must be provided to initiate the return process.
What is your shipping policy?
We offer same-day shipping for orders placed before 12 PM EST, Monday through Friday. Orders received after 12 PM EST are shipped the next business day. Please note that we do not ship on weekends and holidays.
What is your fraud policy?
To maintain the highest level of security and to prevent fraud, we record the packing and shipping process of all orders. This measure helps us ensure that every order is processed and delivered with the utmost care and accuracy.
What happens if my order is lost, stolen, or damaged during transit?
While we take great care in packing and shipping your order, we are not responsible for any items that are lost, stolen, or damaged during transit. Our responsibility ends once the item is handed over to the shipping carrier.
How can I be sure of the authenticity of the items?
We guarantee the authenticity of all items sold on our website. We are proud to be verified by Entrupy, a leading authentication service. This verification process ensures that every item we sell is genuine and meets our high standards of quality.
Are the prices of your items negotiable?
No, the prices of our items are fixed and non-negotiable. We strive to provide fair and competitive pricing for all our products, ensuring authenticity and quality. This policy helps us maintain consistency and fairness for all our customers.
I have more questions. How can I contact you?
For any additional questions or concerns, please feel free to contact us through our website. Our customer service team is dedicated to assisting you with any queries you may have.
How does Éternelle Reserve work?
Explore our "Éternelle Reserve" catalog on our website to select your preferred item.
Prior to placing your order, please message us to confirm the availability of your chosen product.
Once confirmed and ordered, anticipate the arrival of your item, delivered straight to your doorstep within a maximum period of three weeks.
Why does delivery from Éternelle Reserve take up to 3 weeks?
The delivery timeframe for Éternelle Reserve items is up to 3 weeks because all our products are shipped from our warehouse located in Paris. Unlike other items that may be readily available in our U.S. offices, Éternelle Reserve products require international shipping, which takes additional time.
Can I track my Éternelle Reserve order during shipping?
Yes, once your order is shipped, you will receive a tracking number. This allows you to monitor the progress of your shipment from our Paris warehouse to your doorstep.